I am a senior citizen, solo small business owner who needed a POS/inventory system for my new business. I watched a video for shopkeep and was then contacted by a slick salesperson who told me how shopkeep was a breeze to use and could solve all my problems.
I ordered the $2000 worth of equipment and agreed to pay the $69 monthly fee for 24/hr support and credit card processing fees. The hardware didn't arrive for three weeks, yet I was charged $69 from day 1. When the equipment arrived in dribs and drabs, the invoice didn't match the shipping orders, and I could not figure out what the components were as the suppliers they use are not the ones quoted, so numbers and instructions don't match. Three days later, I realize I need different equipment, as I need hard-wired equipment, not Bluetooth, so had to send back for an exchange.
I then can't figure out heads or tails how to work this and I'm told to watch 10 videos on U-tube at Shopkeep University. Turns out, I can't do anything without entering inventory, which requires another computer with an excel spreadsheet and a template, which I don't have, which then somehow magically is supposed to get transported into my shopkeepsystem when I get that working. Needless to say, I've exhausted my techno ability and call to send back this disaster. I'm told I am outside my 30 day window and they can not take my equipment back and "try and sell it on eBay".
In addition, I'm told I signed a yearly contract for a discounted rate of $59 and they can not cancel it, so I'm on the hook for the next year, for a system that I've never used, can not use, is brand new back in its box and. never asked for a yearly contract for. (They tell me I was told, on January 1, that since I was a new company, I was entitled to a discounted rate of $59) - where does that indicate its not cancellable, when all of Shopkeep's ads say "Cancel at any time"! I am outraged, and feel so taken advantage of that I am ready to spit.
If this is such a good product, as it may be for some young computer geek or a company full of teenagers, they should have no problem marketing it, or taking it back to sell to another. Why in God's name are they forcing an unhappy, unsatisfied customer to keep a system that is in no way a good fit for them and to have to resort to outing their greedy tactics and bad customer service on social media? Young and *** is all I can say.
This is no way to run a good business and I am predicting their future demise right here and now if their hard handed tactics continue. Shame on Shopkeep.